Paying for What You Want to Watch

Time Warner Cable screenshotTime Warner Cable is one of the largest cable companies in the entire country and with the upcoming, potential merger with Comcast, they will become one the primary sources for cable and Internet service for the majority of American consumers. I honestly do not how to feel about this – few companies are ever inherently evil but they can become too large for their own good, often hampering their own abilities to provide high quality services to their customers while doing their best to maintain profits as is expected by company shareholders. This can complicate matters greatly, causing no end of trouble.

I’ve experienced this kind of trouble first hand but I do not like to blame Time Warner for what I had to go through. The first sign of trouble that I had was the fact that they didn’t even show up to install the cable box the day that they had scheduled – a big problem if you ask me but almost understandable considering the size of their company. Things happen, mistakes are made and it’s always better to forgive and forget rather than hold a grudge against them. At least, that’s my philosophy; I don’t know whether or not it actually works!

It certainly hasn’t made the customer service experience any better and I’ve had a lot of anxiety whenever I’ve called them. Luckily I enjoy the services they provide, including even the premium packages that they offer although I do wish they were able to provide a more flexible model of content subscription, maybe something more similar to YouTube or even Netflix! This would be great since I’m paying so much money for their services as is – I’d pay the same amount now as long as I were able to pick and choose what I wanted to watch.